Junior IT Support Analyst

Flow is a software and services company that delivers Sustainable Mobility Management solutions to businesses that are de-carbonizing their mobility footprint. We want to transform the way businesses, people and communities move in a more sustainable way to help save the planet.

The successful Flow’s employee is:

  • Team-Oriented. Collaborative and respectful, we work hard and embrace conflict and discussion while maintaining a sense of humor.
  • A Problem Solver. We are adaptable and look for creative ways to get things done, applying critical-thinking skills to analyze, identify and execute solutions to problems large and small.
  • Ambitious. We are risk takers, curiosity-driven self-starters who want to raise the bar.
  • Trustworthy. We take full responsibility for our actions, are accountable to all our stakeholders, and work autonomously and collaboratively toward a shared goal.

As a Junior IT Support Analyst you will be part of a high-performing, multi-disciplinary team, striving to provide an exceptional experience for every one of our clients every day. You will play in a team of experts willing to set high standards and improve our product and processes, exceeding our clients’ expectations.

You will…

  • Be the first line of support to our clients and their operational needs, following-up every issue until closure
  • Interact with people from different external entities and different countries
  • Use API testing tools to perform integration and validation tests with third parties
  • Support field operations team on the commissioning of mobility related equipment
  • Help us to improve our product by reporting issues to Product and Engineering teams
  • Troubleshoot platform related issues
  • Use logging tools to identify operational issues
  • Keep support documentation updated

Who we are looking for…

  • 1 – 2 years of experience in technical support
  • Knowledge of database tools, such as SQL
  • Basic programming or scripting skills
  • Experience with API testing tools such as SoapUI and Postman
  • Basic knowledge of network protocols, such as TCP/IP, HTTP, HTTPS, FTP and SSH
  • Willingness to perform on-call prevention (if necessary)
  • Good knowledge of English
  • Excellent communication, interpersonal and skills
  • Strong Analytical and problem-solving skills
  • Commitment to customer centricity
  • Ability to adapt to a changing environment

What we offer…

  • Flexible work hours and Possibility of remote work
  • Mac as a laptop
  • Training program and free access to Udemy courses
  • 2 days extra vacations (Birthday + 1 at Christmas season)
  • Health Insurance (including dental and vision)
  • Coffee break on us
  • Happy hour every Friday (free beer on the fridge 😉 )
  • Team Building activities and Company Outings
  • Showers and Locker Rooms
  • Free Parking
  • Great environment and the opportunity to work in sustainable solutions for the future of our mobility and our Planet 
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